Maintenance Request

Report a Repair or Maintenance Issue

At Ray White Brightside Property Management, we understand how important it is to keep your rental property safe, comfortable, and well maintained. If you’ve noticed a repair or maintenance issue in your home, please let us know as soon as possible so we can assess the situation and work with the property owner to arrange the appropriate action.

Whether it’s a leaking tap, faulty appliance, damaged fixture, heating issue, or another maintenance concern, reporting the problem promptly helps us respond efficiently and minimise the risk of further damage.

Before You Lodge Your Maintenance Request

Providing detailed information allows our property management team to understand the issue quickly and arrange the right contractor if required.

When submitting your request, please include:

• A clear description of the maintenance issue
• When you first noticed the problem
• The room or area of the rental property affected
• Photos or videos where possible
• Details of any damage that is worsening or could become more serious
• Your preferred contact details and any access instructions

The more information you provide, the faster we can begin the assessment process.

Urgent Maintenance

Some maintenance issues require immediate attention. If there is a risk to health or safety, significant damage to the property, loss of an essential service, or a security issue, please contact Ray White Brightside Property Management immediately using the emergency maintenance contact details provided at the beginning of your tenancy.

If there is an immediate danger to life or property, always call 111 before contacting our team.

Examples of urgent maintenance may include:

• Serious water leaks or flooding
• Electrical faults creating a safety risk
• Loss of essential services such as water, power, or heating (where applicable)
• Broken locks or security concerns
• Storm or weather-related damage affecting the safety of the property

Non-Urgent Maintenance

For routine repairs and general maintenance requests, please complete the form below with as much detail as possible.

Once we receive your request, our property management team will review the information, liaise with the landlord where required, and arrange the appropriate next steps. If additional details are needed, we’ll contact you as soon as possible.

To ensure repairs are completed correctly and in accordance with tenancy requirements, please do not organise tradespeople or repairs yourself unless you have received prior approval from Ray White Brightside Property Management.

Submit Your Maintenance Request

Complete the maintenance request form below with the details of the issue, and the team at Ray White Brightside Property Management, Beach Road, Mairangi Bay, will review your request and be in touch as soon as possible.

We’re committed to helping keep your rental home safe, well maintained, and comfortable throughout your tenancy.